Mossaro FAQs are inspired in customers common inquires

Find Below Our General frequently asked questions.

After purchase, you will receive e-mail notification with all the details of your order & once your order is manufactured, which will take Approximately 4-7 days depending on the order type, you will receive another e-mail with order tracking ID, you will then be able to check your package location.

Mossaro is where luxury, wellness, and décor value collide. Established on the foundation of passion and integrity, us here at Mossaro aim to help all walks of life not just embrace the beauty of moss wall art, but truly absorb the many moss benefits that branch from that appeal day to day. Between being great for you, your style, and the environment, every gorgeous design is carefully created to not just meet your expectations but exceed them every time. Because in the end, moss is so much more than just something that grows on the ground; it is beautiful, multi-beneficial, and offers intense change power to interior designs. And when you are ready to experience just how fruitful, calming, and beautiful moss can truly be, then we are here to make that happen.

Preserved moss has certainly stepped into their moment in this age of sustainability, wellness, and all things natural beauty. From maintenance free moss frames made with 100% real plants to endless intrinsic designs that can adorn any style, moss has become an empowering home décor resource across the globe - filling homes with artistic appeal, moss benefits, and bringing a piece of the outside world inside.

Mossaro support different Artisan/Artist specialised in natural home décor from different part of the world like Asia, America & Europe, we continuously look forward to supporting more designers & artist to consistently improve the quality & sustainability of the wellbeing spaces that we offer to our clients.

A high degree of care is taken to ensure the best cultivation and harvesting conditions are maintained all by hands with love & care. All the plants & flowers are cultivated on certified farms. Only the plants meeting the highest standards of quality are processed after being pre-sorted by hand.

Each frame of Mossaro is freshly manufactured after the order is placed, delivery times are depending on the frame size & design, most of the standard size for e.g.: 20,30,50,60cm take up to 14 days to be delivered to your doorstep (7 days Manufacturing & 7 days delivery) In most cases you can expect to get your delivery before time. Almost all our products are offered with free shipping.  

We have a 14-days return/complaint policy starting from the day you receive the package in your hands, If you feel there is something wrong with your product or you are not satisfied with your package, please write to us at mossaro@mossaro.com , After 14-days Refund/Return are not guaranteed. For more info, please read our Refund/Return policy

Refer to Contact, to see multiple ways to contacting us. If you would like to add a question, please do so using the form in that page.